Customer Care
Our Commitment to CX Agents
Market innovation and expertise ensures that Commercial Express provides a flexible, easy to understand product range, suited to the risks faced by the modern business person. We offer a comprehensive range of products at competitive prices.
Commercial Express is committed to:
- Providing comprehensive advice on all products and services.
- First class claims handling service.
- Prompt resolution of all customer transactions and queries.
- Offering a one stop solution to all landlords needs.
- Presenting value for money products.
After Sales Service
Commercial Express endeavor to provide exceptional after sales service, which is why we provide a complaints handling procedure. If any Commercial Express products do not meet yours or your client’s requirements, there is an opportunity to opt out of any contract within a 14-day period of the inception or renewal date.
Claims Handling
Commercial Express Claims is designed to handle all incidents in a quick and efficient manner where Navigators Insurance Company is the insurer. If you ever need to make a claim, simply contact us on 0845 094 4745. In respect of all other products please refer to the claims information page for contact details.
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